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Falling through the Cracks: Case Studies in Exclusion from Social Protection

In this ongoing series, we will cover stories of citizens who have been excluded from social protection benefits delivered through the Direct Benefit Transfer (DBT) and Public Distribution Systems (PDS). In collaboration with Gram Vaani a grassroots-level social tech company, we document the stories of beneficiaries who have faced challenges in welfare access in Madhya Pradesh, Bihar, Uttar Pradesh and Tamil Nadu. A working framework to study exclusion in social protection has been employed to analyse these cases, mapping points of exclusion accross the four key stages of scheme design and delivery as detailed in the timeline below.

We are also excited to announce that Dvara Research, in collaboration with Gram Vaani, University of Montreal, and Tika Vaani has been selected for the Azim Premji University COVID-19 Research Funding Programme 2020, to develop SOPs (Standard Operating Procedure) for grievance redressal in social welfare schemes. The below case studies on exclusion will be part of this project and will help us build solutions frameworks for redressal of issues related to social welfare schemes.

Points of Exclusion in DBT and Corresponding Case Studies

(Click for Details of the Case Study)

Making UPI payments more customer-centric for new-to-UPI users

This study was conducted through a donation from WhatsApp Pay.
All material created under this study is made available as a public good, accessible through this page

Figure 1: Sample characteristics of the Study | Illustration: Centre for Social and Behavioural Change

This survey helped understand
(i) users’ experiences with using DPAs, and
(ii) the effect of demographic variables (Figure 1) and psychological variables (Figure 2) on users’ adoption and usage of DPAs.

Figure 2: Psychological variables tested in the Study