Financial Customer Protection: An Interim Report of our work under the Centre for Customer Protection   Read More

Abhishek Mukherjee

Research Associate

Aishwarya Narayan

Research Associate

Amulya Neelam

Senior Research Associate

Anjali Nambiar

Research Associate

Anubhutie Singh

Policy Analyst

Anushree Nekkanti

Program Manager

Beni Chugh

Head - Future of Finance Initiative

Deepti George

Deputy ED and Head of Strategy

Dwijaraj B

Research Manager

Govindan S

Administrative Associate

Hasna Ashraf

Research Associate

Dr. Indradeep Ghosh

Executive Director

Lakshay Narang

Research Associate

Misha Sharma

Head - Household Finance

Natasha D’cruze

Research Associate

Niyati Agrawal

Research Associate, Household Finance & Data Analytics Associate, Dvara Research

Priyadarshini Ganesan

Senior Research Associate

Ranjitha Vijaykumar

Communications Coordinator

Risha Ramachandran

Research Consultant

Sagar Choudhury

Manager – Finance & Compliance

Research Associate

Supriya Saxena

Head - Communications

Yaswanth T

Junior Associate - Finance

Making UPI payments more customer-centric for new-to-UPI users

This study was conducted through a donation from WhatsApp Pay.
All material created under this study is made available as a public good, accessible through this page

Figure 1: Sample characteristics of the Study | Illustration: Centre for Social and Behavioural Change

This survey helped understand
(i) users’ experiences with using DPAs, and
(ii) the effect of demographic variables (Figure 1) and psychological variables (Figure 2) on users’ adoption and usage of DPAs.

Figure 2: Psychological variables tested in the Study