Financial Customer Protection: An Interim Report of our work under the Centre for Customer Protection   Read More

Deepti George

Deputy ED and Head of Strategy

With one and a half decades of experience, Deepti leads Dvara Research’s thinking on regulatory and policy themes in financial and banking systems. Deepti’s area of research and advocacy include consumer protection and institutional conduct, financial inclusion, and retail and wholesale financial services within Indian as well as international jurisdictions. She was part of the core technical secretariat to the Reserve Bank of India’s Mor Committee (2014), and SEBI’s Working Group on Social Stock Exchange (2020), and currently serves as a member of the ongoing SEBI Investor Survey Advisory Committee, and as the convenor for the Special Committee of the C20 on Financial Issues as part of India’s 2023 Presidency of the G20.

She has been member of CGAP’s (Consultative Group to Assist the Poor) coalition on Consumer Protection and has contributed to various fora like the International Financial Consumer Protection Organisation (FinCoNet) and the Global Alliance for Mass Entrepreneurship (GAME). In 2019, Deepti was ranked among India’s top 100 women in finance by the Association of International Wealth Management of India (AIWMI).

Making UPI payments more customer-centric for new-to-UPI users

This study was conducted through a donation from WhatsApp Pay.
All material created under this study is made available as a public good, accessible through this page

Figure 1: Sample characteristics of the Study | Illustration: Centre for Social and Behavioural Change

This survey helped understand
(i) users’ experiences with using DPAs, and
(ii) the effect of demographic variables (Figure 1) and psychological variables (Figure 2) on users’ adoption and usage of DPAs.

Figure 2: Psychological variables tested in the Study