The Future of Finance Initiative housed at Dvara Research aims to identify and address new challenges for policy and regulation in India around customer protection, given the waves of digital innovation currently sweeping financial services.
The Future of Finance Initiative seeks to identify and address new challenges for policy and regulation in India given the waves of digital innovation currently sweeping financial services. Our work in this initiative studies the impacts of digitisation and technological innovation in Indian finance, leading from the consumer perspective on these issues. Our research agenda is focussed on issues that impact particularly lower income individuals as a result of
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The Future of Finance Initiative housed at Dvara Research aims to identify and address new challenges for policy and regulation in India around customer protection, given the waves of digital innovation currently sweeping financial services.
The Future of Finance Initiative seeks to identify and address new challenges for policy and regulation in India given the waves of digital innovation currently sweeping financial services. Our work in this initiative studies the impacts of digitisation and technological innovation in Indian finance, leading from the consumer perspective on these issues. Our research agenda is focussed on issues that impact particularly lower income individuals as a result of (1) the disintermediation of financial services, (2) the large scale investment in public infrastructure for digital finance and (3) the increased use of consumer data and analytics in finance.
Our April 2019 Conference on Regulating Data-Driven Finance unpacked these themes in more depth. Resources and primers detailing this research are available at the conference website here.
Through our research, we seek to ensure that regulation and policy develop in ways that support responsible innovation by existing and new institutions, such that they can deliver comprehensive access to financial services (payments, credit, insurance and investments), while not creating new systemic or customer protection risks in the process. Given the rapidly-changing technology & financial services landscape in India, big questions lie ahead for our efforts to build a vision of inclusive and suitable access to finance in the country:
This study was conducted through a donation from WhatsApp Pay.
All material created under this study is made available as a public good, accessible through this page.
This survey helped understand
(i) users’ experiences with using DPAs, and
(ii) the effect of demographic variables (Figure 1) and psychological variables (Figure 2) on users’ adoption and usage of DPAs.
