Financial Customer Protection: An Interim Report of our work under the Centre for Customer Protection   Read More

With a mission to ensure that every individual and every enterprise has complete access to financial services, we at Dvara Research have always believed in the transformative power of finance in unlocking the potential of individuals, households, enterprises, and local governments. We work on key systemic issues that concern the Indian financial system and undertake rigorous research and analysis to delve deeper into each of these work areas that have the potential to impact millions of individuals, households and enterprises.

We always seek out exceptional candidates who have a passion for high-quality research and a drive to make a difference through their work. Team members work with renowned researchers and experts from diverse fields and get opportunities to collaborate with key stakeholders both from the regulatory and academic fraternity. At Dvara Research we provide an excellent work environment where ideas are freely exchanged and efforts made to ensure continuous learning for team members. 

The team at Dvara Research is small, diverse and highly mission-driven; it values intellectual curiosity, hard work, and a passion for systemic change. A deep commitment towards our mission aided by a highly intellectual work environment, driven by a strong value system, provides an ideal platform for team members to excel in their respective work areas and enables them to leverage their full potential.

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Making UPI payments more customer-centric for new-to-UPI users

This study was conducted through a donation from WhatsApp Pay.
All material created under this study is made available as a public good, accessible through this page

Figure 1: Sample characteristics of the Study | Illustration: Centre for Social and Behavioural Change

This survey helped understand
(i) users’ experiences with using DPAs, and
(ii) the effect of demographic variables (Figure 1) and psychological variables (Figure 2) on users’ adoption and usage of DPAs.

Figure 2: Psychological variables tested in the Study