Towards designing UPI services for constrained users

This blog post summarises literature regarding users who are most likely to face difficulties in using digital payments, and some design principles and best practices that could simplify digital…

A Primer on Competition in the Digital Economy

This primer attempts to unpack the unique characteristics of digital markets, the implications that they have for business models of entities, and the attendant challenges of applying existing competition…

Consumer Grievance Redress in Financial Disputes in India

This post provides an overview of the financial consumer grievance redress system in India and highlights the issues that make it less effective and less consumer-friendly