Upholding Customer Protection: Tales from the Indian Courts

It is not often that the Supreme Court of India becomes disgruntled by the death of a buffalo. In September 2012, the highest court of the land found itself…

Suitability becomes a Customer Right

The RBI has published on its website the final Charter of Customer Rights for banking customers.

Revisiting the core ideas of CCFS

The Report of the Committee on Comprehensive Financial Services for Small Businesses and Low Income Households (CCFS) was submitted to the Reserve Bank of India (RBI) in January this…

Towards a Suitability-based Customer Protection Regime in India

The current regulatory approach to customer protection in India can be divided into two complementary ex-ante approaches- mandated information disclosure, and financial literacy and education.

CCFS Recommendations on Credit Delivery – Part 2

The CCFS recommendations pertaining to national full-service banks and regional banks have been covered in our previous post. Unlike these deposit-taking institutions, the third category of institutions, namely, RBI-regulated…

CCFS Recommendations on Credit Delivery – Part 1

The RBI Committee on Comprehensive Financial Services for Small Businesses and Low-Income Households (CCFS) lays out several recommendations to strengthen the supply side with respect to credit outreach through…

FSLRC on Financial Consumer Protection

Keeping in mind the existing state of consumer protection measures in place for India, FSLRC has proposed a consumer protection framework for financial services, with the stated objectives being…