Recommendations that ﬁnancial sector regulators can consider applying on regulated ﬁnancial services providers in order to improve outcomes for households and enterprises.
Without focus by regulators on mis-sale, we put confidence of retail customers at risk
A Practical Note on Operationalising Suitability in Microcredit
Proceeds from the Suitability Workshop in Mumbai, Oct 2018.
The past year has seen many commentaries on the rapid expansion of microfinance in India warning of the imminent consequences of unbalanced growth.
In December 2014, the Reserve Bank of India published the Charter of Customer Rights as a commitment to protecting the interests of consumers of financial services.
In the previous blogpost we noted the gradual shift away from the buyer-beware standard in case law and policy regarding customers of financial products.
The previous blog post in this series had presented some insights from our review of case law relating to financial products and services.
It is not often that the Supreme Court of India becomes disgruntled by the death of a buffalo. In September 2012, the highest court of the land found itself…
The RBI has published on its website the final Charter of Customer Rights for banking customers.