This post explores the promise of the Online Dispute Resolution (ODR) systems in improving the quality of redress available to consumers
In this set of videos, we discuss our work pertaining to exclusion and the delivery of social protection entitlements
Delivery of Social Protection Entitlements in India: Unpacking Exclusion, Grievance Redress, and the Relevance of Citizen-Assistance Mechanisms
This report has been submitted to Azim Premji University under their COVID-19 Research Funding Programme 2020
Making Grievances Matter: Unpacking Exclusion, Grievance Redress, and the Role of Civil Society Organisations
This post summarises the research findings from our recently concluded project on exclusion and grievance redress that was undertaken in collaboration with Gram Vaani et.al
This post provides an overview of the financial consumer grievance redress system in India and highlights the issues that make it less effective and less consumer-friendly
In this post, we look at whether the grievances of the MSME sector in relation to their use of financial services are adequately.
Building SOPs for Grievance Redressal to Reduce Exclusions in Access to Social Protection Schemes for Poor and Vulnerable Populations
Dvara Research, in collaboration with Gram Vaani, University of Montreal, and Tika Vaani has been selected for the Azim Premji University COVID-19 Research Funding Programme 2020
Dvara Research along with Khabar Lahariya bring to you a six-part video series to understand how individuals in the Bundelkhand region manage their financial lives in this uncertain times
Following our initial post on a brief comparison of grievance redressal mechanisms existing in India for financial services, at first glance it can be seen that there is considerable…
This is the first of a two-part blog series on the state of Grievance Redress in the Indian Financial System.