Providing grievance redress for financial disputes through Online Dispute Resolution
This post explores the promise of the Online Dispute Resolution (ODR) systems in improving the quality of redress available to consumers
Women’s Mobile Phone Access and Use: Implications for Financial Services Providers
We undertook a study of how digitisation through mobile phones plays out among women and In this brief, we present findings relevant to financial service providers
Looking Ahead: Implications of the changes to Payments Banks and Prepaid Payment Instrument Frameworks
In this post, we analyse the RBI’s proposed policy changes to payments and settlements sector and how they might impact the PBs and PPIs
Women’s Mobile Phone Access and Use: A Snapshot of Six States in India
This paper provides a snapshot of the way digitisation through mobile phones plays out among women in India, based on a review of literature, semi-structured interviews
Understanding harm from personal data processing activities and its challenges for user protection
This paper seeks to understand the nature of harm emerging from personal data processing activities and its impact on user protection
Unpacking dark patterns: understanding dark patterns and their implications for consumer protection in the digital economy
This paper examines the increasing use of dark patterns in digital interfaces and the concerns they raise for consumer protection
Access, Redressal & Finance in Uttar Pradesh: Women-run Self-Help Groups (SHGs) in Rural Uttar Pradesh
In this video, we follow the self-help groups (SHGs) to understand how they assist women and their families in achieving financial security
Access, Redressal & Finance in Uttar Pradesh: The Farmers in Rural Uttar Pradesh
In this fifth video, we follow different farmers in rural Uttar Pradesh to understand the frequency and magnitude of incomes they earn from agriculture
Consumer Grievance Redress in Financial Disputes in India
This post provides an overview of the financial consumer grievance redress system in India and highlights the issues that make it less effective and less consumer-friendly
Our Response to the Report by the Committee of Experts on Non-Personal Data Governance Framework, December 2020
In this blog post, we present our comments to the Report by the Committee of Experts on Non-Personal Data Governance Framework, December 2020