Customer Protection through MFI Self-Regulation in India

M-FIN and Sa-Dhan, two key Self-Regulatory Organisations (SROs) of the microfinance industry jointly released their revised Code of Conduct for the Microfinance Industry in December 2015.

Towards a Suitability-based Customer Protection Regime in India

The current regulatory approach to customer protection in India can be divided into two complementary ex-ante approaches- mandated information disclosure, and financial literacy and education.

FSLRC on Financial Consumer Protection

Keeping in mind the existing state of consumer protection measures in place for India, FSLRC has proposed a consumer protection framework for financial services, with the stated objectives being…

A Paradigm for Suitability: Part III

The previous post covered the process of “Suitability” in financial services. Here, we cover aspects of the legal and regulatory structure that will aid in establishing an effective Suitability…

A Paradigm for Suitability: Part II

The previous post delineated the Indian context for finance and suitability as part of our Consumer Protection series. This post delves deeper into the conceptual discussions on suitability as…

A Paradigm for Suitability: Part I

This post aims to establish the conceptual justification for why suitability should form the central principle underlying consumer protection in India. The following posts in the three part series…

An Emphasis on Product Suitability

Our earlier post covered the second approach to consumer protection that was discussed in the IFMR Financial Systems Design Conference 2012. This post carries details of the third session…